Refund policy

We review requests within 1–2 business days. You may request cancellation through the end of the second business day after submission (Pacific time), or until we accept the order and you receive the invoice, whichever comes first. The submission day does not count. Contact us immediately if you need to cancel.

Once the cancellation window closes, custom orders are final sale: no change-of-mind cancellations, returns, exchanges, or refunds, including at pickup. Incorrect, defective, or unfulfilled orders remain eligible for review and any remedies required by law.

To request cancellation, use the cancellation / refund review button in your saved cart receipt, or email izzrawinks@gmail.com with your request reference, name and order email. Requests must be received within the cancellation window. Sending a request does not automatically cancel an order or issue a refund; we confirm eligibility and the outcome by email. If eligible and already paid, the refund is processed to the original payment method. Unpaid requests have no payment to refund.

If we cannot accept or fulfill your order, we will notify you and refund any payment for unfulfilled items. Contact us promptly about incorrect or defective items with your order details and photos. Nothing in this policy limits rights required by law.